Frequently Asked Questions
Please read our FAQ before sending us a message.
We ship worldwide! Unless there’s something preventing packages from being sent to wherever you are, chances are we ship there.
If you see something on our Instagram and can’t find it here, there’s a good chance it’s not on the site. BUT feel free to contact us as we can setup an order directly for anything you see on Instagram provided it’s still available.
Business culture is a bit different in our region. When purchasing items online, it’s very common for Thais to contact a person or store directly to purchase an item and pay via personal bank transfer. Many of our pieces are limited so sometimes before we’ve even had a chance to put them on the website, we’ve sold out.
If you see something you like that’s not here, please contact us!
We accept all major credit cards through PayPal and Lay-buys. No account is necessary to make a purchase with either.
Customers based in Thailand can also pay via direct bank transfer. Customers outside of the country who choose this option will be contacted via e-mail to discuss ways to clear payment.
It’s not that we don’t want to but all of the “shop now pay later” services we’ve looked at aren’t available to Thailand based businesses.
We do offer Lay-buys which isn’t quite the same but does allow you to pay in installments before we ship your order out.
All orders ship free whether domestic or international. Express shipping charges vary based on the destination country.
All orders will ship within 7 days though usually within 1-2. If it’s imperative we ship your order out as soon as possible please contact us after order placement.
Delivery times vary based on the shipping method.
International orders with DHL take 7 – 21 days. Express shipping takes 2 – 7 days depending on the country with an average of 4 days. Please contact us if your order is taking longer to arrive than expected.
Domestic orders take 1 – 3 days depending on the province.
We respect your privacy and will never share your information with a third party for any reason except for matters pertaining to shipping and payment.
Our store and payment gateways use a secure HTTPS/SSL connection to protect your information when using our site and during checkout.
You will receive an e-mail confirming your order and another with a tracking number once your order has shipped
If you don’t receive an e-mail from us please check your spam/junk mail folder.
You will receive an e-mail once your order has shipped with tracking details. A link inside will take you directly to the courier website’s tracking page with shipping updates.
Yes. Please check your spam/junk mail folder if you don’t. Otherwise, contact us.
All returns must be shipped back to us within 3 days of arrival. The customer is responsible for return shipping fees. Please contact us with notification of the return and a tracking number. A refund will be processed once the item has arrived at our office.
Sale items are not eligible for a refund.
All orders are displayed and processed in USD. Domestic orders are processed in THB.
All of our work is done right here in Bangkok, Thailand. Most of the initial design and sewing work is done in-house at our home office.
Please contact us directly for wholesale negotiations.
Unless Panida is already a fan, usually the answer is no. We’ve been burned too many times by influencers who “love” our product and fail to follow through on our agreement.
If you’ve bought from us before and you genuinely do love our work then please do get in touch.